A person answers.
No ticket portal, no chatbot. Email us and a human reads it — usually the same day, always within two business days.
Email supportsupport@hearfirsthand.com
Billing & charges
A charge you don't recognize, a receipt you need, or a refund to sort out. Say what happened and include the email address on your account — we can see the rest from here.
A published link
A page that should be live, one you want restored after a plan lapse, or anything about your plan. Include the link itself (/l/…) if you have it.
Recording trouble
A session that dropped, wouldn't start, or lost the microphone. If it died before the first question was asked, the credit came back on its own — write in if it didn't.
Your data
Exporting your audio and transcripts, or deleting the account and everything in it, are self-serve — free, on any plan, no email needed.